Agent Guide

For referral partners who earn a cash commission when the people they refer pay for module deployments on RAD. Agent is a sales role. New to RAD? Start with Using RAD.

What you can do

As an Agent your role is about referrals and commission:

• Share your referral link. Everyone who signs up through it is linked to you.
• Earn commission in cash on the module fees those users pay with credits they bought.
• Earn referral bonus credits for every signup, with no monthly limit.
• Track every commission, and every payout made to you, on Credits → My Commission.

An agent's account usually also holds the User role, the one every signup starts with. If yours does, you keep everything a user has: deploying modules and solutions, your own credits and billing, and your deployments. See Using RAD.

Getting the Agent role

An administrator grants the role on the Users page. It can be granted only while people can pay on the platform, meaning the credit system is on and at least one payment provider (Stripe or Flutterwave) is switched on. With payments off there is nothing for an agent to earn from, so the checkbox stays locked. An existing agent keeps the role if payments are later switched off.

If Agent is your only role, you land on Credits, on the My Commission tab, when you sign in. If your account also holds the User or Trainer role, you land on Solutions like any user, and your commission is one click away on Credits → My Commission. Your top navigation includes Credits, Pricing and Help, plus the menus of any other role you hold. (Credits is hidden while the platform's credit system is switched off.)

Your referral link

Your link and code are on your Profile (open the profile menu, top right), in the Refer and earn section. If your account also holds the User or Partner role, the Credit Transactions tab on Credits has a Referral link button that takes you there. The Invite Friends card there shows your code, a QR code, and Copy Link and Share buttons. The card appears whenever the referral program is on, including when referrals are unlimited; it is hidden only when the platform has switched the program off, and it is never shown to administrator accounts.

Anyone who signs up with your link is linked to your account. Self-referrals don't count, and neither does a pair of accounts referring each other.

Referral bonus credits. Each signup through your link adds referral credits to your balance. Ordinary users only get these up to a monthly limit. Agents have no monthly limit, so the card shows how many rewards you earned this month with no cap or progress bar, and beneath it your all-time rewarded referrals. These are counts only: RAD never shows you who the people you referred are — not their names, not their email addresses. These are awarded credits: you can spend them on deployments, but they are not commission and are never paid out.

How commission works

You earn a share of the module fees your referred users pay with credits they bought (from a subscription or a top-up).

Counts towards commission	Never counts
A module's own fee, including the fees of the Google Cloud project and shared-services modules RAD sets up alongside it	Build (time-based) charges, and Google Cloud project usage
The part of a fee paid with purchased credits	The part paid with free or awarded credits (signup, monthly, referral, event codes)
	The self-serve project surcharge
	Anything spent inside a lab (training) session
	Anything spent in a client project (a subscriber's managed service for their client)
	Subscriptions and credit purchases themselves (you earn when the credits are spent on module fees)

• Rate. Set by Finance as the Agent Revenue Share (15% at the time of writing), fixed on each fee when it is charged. A later change to the rate never changes what you have already earned.
• Currency. Commission is worked out in US dollars from the credits' list price. For example, a 100-credit fee paid with purchased credits, at 10 credits per dollar and 15%, earns $1.50.
• VAT. Where a user is charged VAT, commission is worked out on the fee before VAT.
• Timing. Only fees charged after the person was referred, and while you held the Agent role, count. If your role is removed, you keep what you earned while you had it.
• Deactivated accounts earn nothing. If your account is deactivated, no further commission is recorded for you, and commission already recorded is held back from payouts. It stays on your statement and is paid only if the account is reactivated.

Tracking your commission: Credits → My Commission

The My Commission tab is your statement.

• Totals across the top: Earned, Reversed, On hold, Payable, In payout and Paid.
• One row per commission: date, module, the module fee, the part paid with purchased credits, your rate, the commission, and its status.
• Status tells you where each one stands:
  • On hold until a date: every commission is held for 30 days before it can be paid, so a refunded or disputed fee can be reversed first.
  • Payable: past the hold, waiting for the next payout.
  • In payout: included in a payout Finance is making.
  • Paid: included in a payout Finance has marked as paid.
  • Reversed — not paid / Deducted from next payout: Finance reversed it (for example, the fee was refunded), with the reason shown on the row.
• Your payouts lists every payout batch that paid you, marked paid with a date or being paid.

How you get paid

Payouts are made by Finance in batches, in cash, outside RAD (by bank transfer or similar):

1. Finance picks a cut-off date and creates a batch. It takes everything payable up to that date and nets off any reversals.
2. You are included once your payable total reaches the $50 minimum and RAD has received your invoice for it. Anything smaller carries forward to the next batch; nothing is lost.
3. Finance pays you and marks the batch paid with a payment reference. Your statement then shows those commissions as Paid.

You don't request payouts yourself. If you think a payout is missing, raise a ticket from the Send Message tab on Help.

What you can't do

The Agent role is deliberately narrow. As an agent you cannot:

• See who the users you referred are, or their activity, deployments, balances or settings. You see how many you referred; your statement shows the fee and the module, never their account.
• Run or approve payouts, reverse commissions, or see other agents' figures.
• Publish or manage modules, manage user accounts, or change platform settings.
• Act on another user's behalf. There is no impersonation anywhere in RAD.

Getting help

Visit the Help page and use the Send Message tab to raise a support ticket; the My Tickets tab lists the tickets you have raised and their status. As an agent you hold a staff role, so you can raise a ticket whether or not you have purchased credits. You can raise up to 5 tickets in any 24 hours. You can also reach Help from the Contact Us link in the footer.